Lone Star Banners and Flags ships online orders using UPS. All online customers will receive an email notifying them when their order has shipped. This notification email will contain the unique UPS tracking number which can be used on UPS.com to monitor the progress of your package.
How long will it take to receive my order?
At the time of your order you can specify how quickly you would like your order shipped. Currently, Lone Star Banners and Flags offers Ground, Two Day and Next Day UPS service. Actual delivery dates depend on the shipping method you selected and when the order was actually shipped.
All orders placed before 2 p.m. CST will be shipped the same day.
General Returns Policy
You may return any new, unopened items purchased directly from Lone Star Banners and Flags within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If it has been more than 30 days since delivery of your order, please call us at 800-288-9625 and we will be more than happy to discuss your specific circumstances.
Some items (including custom made flags or banners) may have exceptions to our general returns policy.
Please contact us for any questions regarding product returns and exchanges.
How long will it take to receive my credit card refund?
You should expect to receive your credit card refund nor more than four weeks from the time you give the package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item/s.
If I have a question, how do I contact Lone Star Banners and Flags?
For any and all questions regarding products ordered online from Lone Star Banners and Flags at LoneStarBannersAndFlags.com, please contact us at 800-288-9625 or email us at email@example.com.